Here, Jurlis Marsemes, Deska Lafairi Rera, Bagas Prayogo Haryaji, and Sunita Dasman. 2021. “Manajemen Strategi Pancasila: Konsep Keseimbangan Hak Dan Kewajiban Karyawan Di Perusahaan Untuk Menurunkan Tingkat Klaim Pelanggan: Pancasila Strategic Management: The Concept of Balancing the Rights and Responsibilities of Employees in the Company to Reduce Customer Claims”. JURNAL EMAS: Ekonomi Manajemen Akuntansi Kewirausahaan 1 (1), 235 -44. https://journal.lppmpelitabangsa.id/index.php/emas/article/view/362.