Fear of Missing Out as Intervening in Digital Marketing and Brand Image to Purchase Decision

  • Dimas hamiarso aji Sampurno Universitas Pelita Bangsa
  • Adibah Yahya Universitas Pelita Bangsa
  • Pupung Purnamasari Universitas Pelita Bangsa
  • Anna Wulandari Universitas Pelita Bangsa

Abstract

This research is based on digital marketing strategies related to the creation of brand image as a result of the development of the internet and digital technology, especially in social media. This condition creates psychological problems in the formation of fear of missing out (FoMO) which causes changes in online product purchasing behaviour. This study aims to determine and analyse the effect of digital marketing and brand image on purchasing decisions mediated by fear of missing out on Shopee e-commerce users who live in the Jabodetabek area. The data collection technique was carried out through a g-form questionnaire to 160 Shopee e-commerce user respondents. The data analysis technique used is partial least square (SEM-PLS) structural equation model analysis using SmartPLS 4.1.0. The results concluded that Digital marketing has no effect on purchasing decisions, but has a positive and significant effect on fear of missing out. Brand Image has a positive and significant influence on purchasing decisions and fear of missing out. Fear of missing out has a positive and significant effect on purchasing decisions. Fear of missing out can mediate the effect of digital marketing and brand image on purchasing decisions.

References

Adhimursandi, D., Rahmawati, & Achmad, G. N. (2024). The Role Of Brand Image and Social Media Marketing On Wardah Skincare Product Purchasing Decisions. International Journal Of Humanities Education And Social Sciences (IJHESS), 3(4), 2069–2076.
Adi. (n.d.). Tren E-Commerce 2023, Kunjungan ke Shopee dan Blibli Meningkat.
Adinda Nora Farasandy, & Willy Arafah. (2023). PENGARUH INFLUENCER TERHADAP PURCHASE INTENTION PADA PLATFORM MEDIA SOSIAL. Jurnal Ekonomi Trisakti, 3(2), 2819–2830. https://doi.org/10.25105/jet.v3i2.17809
Aisafitri, L., & Yusriyah, K. (2020). Sindrom fear of missing out sebagai gaya hidup generasi milenial di Kota Depok. JRMDK: Jurnal Riset Mahasiswa Dakwah Dan Komunikasi, 2(4), 166–177.
Alfina, S. H., & Mardhiyah, D. (2023). FOMO related consumer behaviour in marketing context: A systematic literature review. Cogent Business and Management, 10(3), 1–21. https://doi.org/10.1080/23311975.2023.2250033
Anggela, N. L. (2024). Kemendag Ramal Transaksi E-Commerce di RI Tembus Rp533 Triliun.
Argan, M., Argan, M. T., & Ipek, G. (2018). I Wish I Were! Anatomy of A Fomsumer Keşke olsaydım! Bir fomo tüketicinin (fomsumer) anatomisi. 9(1), 43–57.
Argan, M. T., & Argan, M. (2019). Toward a New Understanding of Fomo: “Fomsumerism” Pazarlama Teorisi ve Uygulamaları Dergisi. Pazarlama Teorisi ve Uygulamaları Dergisi, 5(2), 277–302.
BEKMAN Asst, M. (2022). The Effect of FoMO (Fear of Missing Out) on Purchasing Behavior in Public Relations Practices Müge Bekman. Trendyol JOURNAL OF SELÇUK COMMUNICATION, 15(2), 528–557. https://doi.org/10.18094/JOSC
Bui, M., Krishen, A. S., Anlamlier, E., & Berezan, O. (2022). Fear of missing out in the digital age: The role of social media satisfaction and advertising engagement. Psychology and Marketing, 39(4), 683–693. https://doi.org/10.1002/mar.21611
Çelik, I. K., Eru, O., & Cop, R. (2019). The Effects of Consumers’ FoMo Tendencies On Impulse Buying and The Effects of Impulse Buying on Post-Purchase Regret: An Investigation on Retail Stores*. International Applied Social Sciences Congress (CiasoS - 2019), 124–137.
Chafidon, A. A. Z., Margono, & Sunaryo. (2022). Social media marketing on purchase intention through mediated variables of perceived value and perceived risk. Interdisciplinary Social Studies, 1(9), 1183–1195.
Claude, L., Malek, P., & Runnvall, L. (2018). Influencers impact on decision-making among generation Y and Z Swedish females when purchasing fast fashion. Jönköping University, Sweden.
Deliana, S. R., Afifah, N., Listiana, E., Shalahuddin, A., & Hasanudin. (2024). The influence of fear of missing out (FoMO) and hedonism on online impulse buying in Generation Z Shopee users with subjective norm and attitude as mediation variables. Journal of Management Science (JMAS), 7(1), 206–216.
Dinh & Lee, 2022. (n.d.).
Dinh, T. C. T., Wang, M., & Lee, Y. (2023). How Does the Fear of Missing Out Moderate the Effect of Social Media Influencers on Their Followers’ Purchase Intention? SAGE Open, 13(3), 1–13. https://doi.org/10.1177/21582440231197259
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59(102168), 1–37. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Febrin, A., Putri, W. Y., Setiawan, E. B., & Perwitasari, E. P. (2020). The role of customer trust in mediating the influence of brand image and brand awareness on purchase intention in Indonesia AirAsia e-business implementation. Advances in Transportation and Logistics Research (Grostlog 2020), 178–187.
Firmansyah, M. A. (2019). Pemasaran Produk dan Merek. In Q. Media (Ed.), Buku Pemasaran Produk dan Merek (Cetakan Pe, Issue August). CV Penerbit Qiara Media.
Fumar, M., Setiadi, A., Harijanto, S., Tan, C., & Correspondence Author, J. (n.d.). The Influence of Fear of Missing Out (FOMO), Sales Promotion, and Emotional Motive Mediated Self-Control on Impulsive Buying for Hypebeast Products. Riwayat: Educational Journal of History and Humanities, 6(3), 1363–1375. https://doi.org/10.24815/jr.v6i3.33581
Ghadani, A., Muhar, A. M., & Sari, A. I. (2022). Pengaruh brand ambassador dan brand image terhadap keputusan pembelian di shopee dengan mediasi brand awareness. Insight Management Journal, 2(3), 110–118.
Goodstats, 2023. Daftar E-commerce. (n.d.).
Hair, J. ., Ringle, C. ., Hult, G. T. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling. In Sage Publication. Long Range Planning. https://doi.org/10.1016/j.lrp.2013.01.002
Hair, J., & Alamer, A. (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics, 1(3), 1–16. https://doi.org/10.1016/j.rmal.2022.100027
Handayani, Harmadi, A., Purnamasari, W., & Patriya, E. (2022). A Study on the Role of Internal and External Factors in Consumer Buying Behaviour Through E-Marketplace. International Journal of Economic Behavior and Organization, 10(1), 1–6. https://doi.org/10.11648/j.ijebo.20221001.11
Hanna Rahmi, K., Cathartika Sukarta, C., Studi Psikologi, P., & Psikologi Universitas Bhayangkara Jakarta Raya, F. (2020). Fear of Missing Out dengan Nomophobia pada Mahasiswa. In Jurnal Social Philantropic (Vol. 1, Issue 2).
Harisandi, P., Yahya, A., Risqiani, R., & Purwanto, P. (2023). Peran Harga dan Citra Merek dalam Mediasi Pengaruh E-Word to Mouth terhadap Keputusan Pembelian melalui Aplikasi TikTok. MUKADIMAH: Jurnal Pendidikan, Sejarah, Dan Ilmu-Ilmu Sosial, 7(2), 277–285. https://doi.org/10.30743/mkd.v7i2.7232
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hernikawati, D. (2021). Analisis Dampak Pandemi COVID-19 terhadap Jumlah Kunjungan pada Situs E-Commerce di Indonesia Menggunakan Uji T Berpasangan. Jurnal Studi Komunikasi Dan Media, 25(2), 191–202. https://doi.org/10.31445/jskm.2021.4389
Hodkinson, C. (2019). ‘Fear of Missing Out’ (FOMO) marketing appeals: A conceptual model. Journal of Marketing Communications, 25(1), 65–88. https://doi.org/10.1080/13527266.2016.1234504
Ilyas, G. B., Rahmi, S., Tamsah, H., & Yusriadi, Y. (2022). Does fear of missing out give satisfaction in purchasing based on social media content? International Journal of Data and Network Science, 6(2), 409–418. https://doi.org/10.5267/j.ijdns.2021.12.013
Indrabayu, A., & Destiwati, R. (2022). The Influence Of Intrapersonal Communication And Fear Of Missing Out On Hedonism In Generation Z In Denpasar Pengaruh Komunikasi Intrapersonal Dan Fear Of Missing Out Terhadap Hedonisme Pada Generasi Z Di Denpasar. In Management Studies and Entrepreneurship Journal (Vol. 3, Issue 4).
Iskandar & Berlianto, 2018. (n.d.).
Jhantasana, C. (2023). Should A Rule of Thumb be used to Calculate PLS-SEM Sample Size. Asia Social Issues, 16(5), 1–24. https://doi.org/10.48048/asi.2023.254658
Kang, I., He, X., & Shin, M. M. (2020). Chinese Consumers’ Herd Consumption Behavior Related to Korean Luxury Cosmetics: The Mediating Role of Fear of Missing Out. Frontiers in Psychology, 11, 1–39. https://doi.org/10.3389/fpsyg.2020.00121
Khoirunnissa, Yusuf, S., & Saripah, I. (2023). Peran Konselor Menghadapi Fenomena Fear of Missing Out (FOMO) pada Konseli di Era Society 5.0. G-Couns: Jurnal Bimbingan Dan Konseling, 7(3), 358–364.
Khoziyah, S., & Lubis, E. E. (2021). Pengaruh digital marketing terhadap keputusan pembelian followers online shop Instagram @K-PopConnection. Jurnal Ilmu Komunikasi |, 10(1), 39–50.
Kock, N., & Hadaya, P. (2018). Minimum sample size estimation in PLS-SEM: The inverse square root and gamma-exponential methods. Information Systems Journal, 28(1), 227–261. https://doi.org/10.1111/isj.12131
Kotler, P., & Armstrong, G. (2019). Manajemen Pemasaran (A. Sindoro (Ed.); Terjemahan). PT Indeks (Kelompok Gramedia).
Kotler, P., & Keller, K. L. (2019). Manajemen Pemasaran (Terjemahan (Ed.); Edisi 12 J). PT Indeks (Kelompok Gramedia).
Kusumatrisna, A. L., Amri, K., Anggraini, L., Untari, R., Sutarsih, T., & Wulandari, V. C. (2023). Statistik -ecommerce 2022-2023.
Laming, S. (2020). Tren e-commerce pada Era Pandemi Covid-19. Humano, 11(2), 55–63.
Lestari, D. F., & Azizah, J. N. (2023). PENGARUH DIGITAL MARKETING DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN E-COMMERCE SHOPEE DI KOTA CILEGON. Jurnal Administrasi Bisnis Terapan, 6(1). https://doi.org/10.7454/jabt.v6i1.1094
Li, J., Qi, J., Wu, L., Shi, N., Li, X., Zhang, Y., & Zheng, Y. (2021). The continued use of social commerce platforms and psychological anxiety—the roles of influencers, informational incentives and fomo. International Journal of Environmental Research and Public Health, 18(22), 1–19. https://doi.org/10.3390/ijerph182212254
Lidwina, A. (2021). Produk Fesyen Jadi Primadona di E-commerce.
Liu, M. T., Liu, Y., Mo, Z., Zhao, Z., & Zhu, Z. (2020). How CSR influences customer behavioural loyalty in the Chinese hotel industry. Asia Pacific Journal of Marketing and Logistics, 32(1), 1–22. https://doi.org/10.1108/APJML-04-2018-0160
Lombok, E. V. V., & Samadi, R. L. (2022). Pengaruh brand image, brand trust, dan digital marketing terhadap keputusan pembelian konsumen pada produk Emina (Studi kasus pada mahasiswa Universitas Sam Ratulangi). Jurnal EMBA, 10(3), 953–964.
Mahmud, D., Heryanto, F. N., Muzaki, H., & Mustikasari, F. (2023). The Influence of Hedonic Motivation, Influencer Marketing on Purchase Decision With fomo (Fear of Missing out) As Mediation. International Journal of Professional Business Review, 8(11), 1–29. https://doi.org/10.26668/businessreview/2023.v8i11.3834
Memon, M. A., Ting, H., Cheah, J. H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample size for survey research: Review and recommendations. Journal of Applied Structural Equation Modeling, 4(2), i–xx. https://doi.org/10.47263/jasem.4(2)01
Mishra, R., Mishra, N., & Singh, M. K. (2020). The Impact Of Transformational Leadership On Team Performance: The Mediating Role Of Emotional Intelligence Among Leaders Of Hospitality And Tourism Sector. Article in International Journal of Scientific & Technology Research, 8(11), 3111–3117.
Mou, J., & Benyoucef, M. (2021). Consumer behavior in social commerce: Results from a meta-analysis. Technological Forecasting and Social Change, 167, 120734. https://doi.org/10.1016/j.techfore.2021.120734
Natasya Serliacy Sirait, P., & MBrahmana, K. (n.d.). Pengaruh Intensitas Penggunaan Media Sosial terhadap Perilaku Fear Of Missing Out (Fomo) pada Remaja.
Neumann, D. (2020). Fear of Missing Out. In The International Encyclopedia of Media Psychology (pp. 1–9). Wiley. https://doi.org/10.1002/9781119011071.iemp0185
Novelayanti, M. D., Wulandari, A., & Yahya, A. (2024). The Effect of Promotions and Online Customer Reviews on Purchase Decisions Mediated by Brand Image on Erigo Products on Shopee e-Commerce. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(2), 3991–4004.
Parveen, H., Ajina, A. S., Habbas, N. S. M., Al-Faryan, M. A. S., & Khaled, A. S. D. (2022). Buy now or regret later: Social media-induced panic buying of medical supplies during COVID-19. Innovative Marketing, 18(3), 197–206. https://doi.org/10.21511/im.18(3).2022.17
Permana, R. M. T., Gumelar, E. T., & Saraswati, N. (2023). The Effect Fears of Missing Out (Fomo) on Women Muslims Consumer. MIMBAR : Jurnal Sosial Dan Pembangunan, 39(2), 337–343. https://doi.org/10.29313/mimbar.v39i2.2964
PratamasariSulaeman2022BrndAwrnssImgKeputusn. (n.d.).
Pristanti, H., Wulansari, K., Kalangit, D. O. C., Andansari, D., & Amimah, T. K. (2022). The Effect of Brand Trust and Price Perception on Customer Satisfaction on Gold Savings Products at PT Pegadaian (Persero) Balikpapan. Advances in Social Science, Education and Humanities Research, International Conference on Applied Science and Technology on Social Science 2021 (ICAST-SS 2021), 647, 765–771.
Purwanto, A. (2023). How The Role of Digital Marketing and Brand Image on Food Product Purchase Decisions? An Empirical Study on Indonesian SMEs in the Digital Era. Journal of Industrial Engineering & Management Research, 3(6), 34–41. https://doi.org/10.7777/jiemar
Purwanto, A., & Sudargini, Y. (2021). Partial Least Squares Structural Squation Modeling (PLS-SEM) Analysis for Social and Management Research : A Literature Review. Journal of Industrial Engineering & Management Research, 2(4), 114–123. https://doi.org/DOI: https://doi.org/10.7777/jiemar.v2i4
Putri, L. S., Purnama, D. H., & Idi, A. (2019). Gaya hidup mahasiswa pengidap Fear of Missing Out di Kota Palembang. In Jurnal Masyarakat & Budaya (Vol. 21, Issue 2).
Putri, P. M., & Marlien, R. . (2022). Pengaruh Digital Marketing terhadap Keputusan Pembelian Online. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 5(1), 25–36. https://doi.org/10.36778/jesya.v5i1.510
Rachmansyah, M., & Supratman, L. P. (2020). Peran media instagram dalam memasarkan produk fashion Dollies. Jurnal Studi Komunikasi Dan Media, 24(1), 73–90.
Rahayu, R., & Sedayu, A. (2023). Tren Belanja Live Streaming: Produk Fashion dan Kecantikan Paling Banyak Dibeli.
Rahmawati, I., & Sijabat, R. (2022). Analysis of Influencer’s Imitation Behavior Phenomenon, Fear of Missing Out About the Impact on Purchase Intention on Local Cosmetic Products Endorsed by Social Media Influencers. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(2), 10454–10468. https://doi.org/10.33258/birci.v5i2.4859
Ratnaningsih, Y. R. D. S., & Halidy, A. El. (2022). Pengaruh FoMO, kesenangan berbelanja, dan motivasi belanja hedonis terhadap keputusan pembelian tidak terencana di e-commerce Shopee pada waktu Harbolnas. Jurnal Ekonomi Dan Bisnis, 11(3), 1477–1487.
Reale, M. (2019). Digital Market, Bloggers, and Trendsetters: The New World of Advertising Law. Laws, 8(3), 1–14. https://doi.org/10.3390/laws8030021
Riady, S. (2022). Analisis Pengaruh Kualitas Produk dan Citra Merek terhadap Keputusan Pembelian Produk Cokelat L’agie pada PT Surya Abadi Persada di Pontianak. Seminar Nasional Bisnis Seri Ke-6. Proceeding Peningkatan Perdagangan Dan Pengembangan UMKM Di WIlayah Perbatasan Kalbar.
Rizaty & Mutia, 2021. (n.d.).
Septiani Putri, L., Hikmah Purnama, D., & Idi Universitas Sriwijaya, A. (2019). GAYA HIDUP MAHASISWA PENGIDAP FEAR OF MISSING OUT DI KOTA PALEMBANG FEAR OF MISSING OUT LIFESTYLE ON STUDENTS IN PALEMBANG. In Jurnal Masyarakat & Budaya (Vol. 21, Issue 2).
Singh, J., Crisafulli, B., Quamina, L. T., & Xue, M. T. (2020). ‘To trust or not to trust’: The impact of social media influencers on the reputation of corporate brands in crisis. Journal of Business Research, 119, 464–480. https://doi.org/10.1016/j.jbusres.2020.03.039
Solt, M. Van. (2019). #FOMO: How the Fear of Missing Out Drives Consumer Purchase Decisions. Sales and Merchandising Commons, Sociology Commons.
Sugiyono. (2019). Statistik untuk Penelitian (Cetakan Ke). CV Alfabeta.
Suresh, A. S., & Biswas, A. (2020). A Study of Factors of Internet Addiction and Its Impact on Online Compulsive Buying Behaviour: Indian Millennial Perspective. Global Business Review, 21(6), 1448–1465. https://doi.org/10.1177/0972150919857011
Susanto, A., Sari, C. A., Moses, D. R. I., Rachmawanto, E. H., & Mulyono, I. U. W. (2020). Implementasi Facebook Marketplace untuk Produk UMKM sebagai Upaya Peningkatan Pemasaran dan Penjualan Online Implementation of Facebook Marketplace for MSME Products as an Effort to Increase Marketing and Online Sales. Abdimasku, 3(1), 42–51.
Thuy, P. T., Huong, N. T. G., & Lan, D. T. K. (2023). The Impact of the Fear of Missing Out on Purchasing Trendy Fashion Products among Young Consumers on Social Media Platforms. In Int. j. adv. multidisc. res. stud (Vol. 3, Issue 5).
Utama, A. P., & Ambarwati, A. N. (n.d.). Andyan Pradipta Utama, Aprilia Ningrum Ambarwati | THE EFFECT OF BRAND AWARENESS, BRAND IMAGE AND TRUST ON CONSUMER BUYING INTEREST.
Viedy, E., Lombok, V., & Samadi, R. L. (2022). THE EFFECT OF BRAND IMAGE, BRAND TRUST AND DIGITAL MARKETING ON CONSUMER PURCHASE DECISIONS ON EMINA PRODUCTS (CASE STUDY AT SAM RATULANGI UNIVERSITY STUDENTS). Jurnal EMBA, 10(3), 953–964.
Wdianingrum2021BrndTrustBrndImgKeputusn. (n.d.).
Widianingrum, E. (2021). Pengaruh brand image dan brand trust terhadap keputusan pembelian smartphone pada masa pandemi Covid-19.
Yani, E. U., & Rojuaniah. (2023). Pengaruh Social Media Marketing dan Fomo terhadap Purchase Intention Melalui Electronic Word of Mouth. Jurnal Pendidikan Tambusai, 7(2), 18020–18030.
Yaputri, M. S., Dimyati, D., & Herdiansyah, H. (2022). Correlation Between Fear Of Missing Out (FoMO) Phenomenon And Consumptive Behaviour In Millennials. Eligible : Journal of Social Sciences, 1(2), 116–124. https://doi.org/10.53276/eligible.v1i2.24
Zhang, J. J., Jiang, N., Turner, J. J., & Pahlevan-Sharif, S. (2021). The impact of scarcity of medical protective products son chinese consumers’ impulsive purchasing during the covid-19 epidemic in china. Sustainability (Switzerland), 13(17), 1–14. https://doi.org/10.3390/su13179749
Zhang, Z., Jiménez, F. R., & Cicala, J. E. (2020). Fear Of Missing Out Scale: A self-concept perspective. Psychology and Marketing, 37(11), 1619–1634. https://doi.org/10.1002/mar.21406
Published
2025-01-02
How to Cite
Sampurno, D. hamiarso aji, Yahya, A., Purnamasari, P., & Wulandari, A. (2025). Fear of Missing Out as Intervening in Digital Marketing and Brand Image to Purchase Decision. KENTAL : Jurnal Kewirausahaan Dan Bisnis Digital, 1(1), 38-56. Retrieved from https://journal.lppmpelitabangsa.id/index.php/kental/article/view/1898
Abstract viewed = 1600 times
pdf (Bahasa Indonesia) downloaded = 1727 times