Sistem Manajemen Mutu ISO 9001:2015 Terhadap Kinerja Operasional melalui Budaya Kualitas dan Perilaku Produktif Karyawan
Effect of Quality Management System ISO 9001:2015 on Operational Performance through Quality Culture and Employee Productive Behavior
Abstract
Penelitian bermaksud mengetahui pengaruh dari sistem manajemen mutu ISO 9001:2015 terhadap kinerja operasional melalui budaya kualitas dan perilaku produktif karyawan. Penelitian ini merupakan penelitian kuantitatif, dengan menggunakan metode non probability sampling yaitu convenience sampling, sampel berjumlah 68 karyawan. Pengumpulan data menggunakan kuesioner dipertegas dengan wawancara dan uji hipotesis menggunakan SPSS. Hasil penelitian menunjukkan bahwa sistem manajemen mutu ISO 9001:2015 secara langsung signifikan terhadap kinerja operasional. Jika relasi antara sistem manajamen mutu ISO 9001: 2015 terhadap kinerja operasional dimediasi dengan variabel-variabel seperti budaya mutu dan perilaku produktif, mediasi lewat budaya mutu memperkuat pengaruh menjadi bertambah berarti sedangkan mediasi lewat variabel perilaku produktif tidak memberikan pengaruh yang signifikan.
This study aims to determine the effect of the ISO 9001:2015 quality management system on operational performance through quality culture and employee productive behavior. This study is a quantitative study, using a non-probability sampling method, namely convenience sampling, with a sample of 68 employees. Data collection using questionnaires was confirmed by interviews and hypothesis testing using SPSS. The results of the study indicate that the ISO 9001:2015 quality management system directly has a dominant influence on operational performance. If the relationship between QMS ISO 9001: 2015 on operational performance is mediated by variables such as quality culture and productive behavior, mediation through quality culture strengthens the effect to be more meaningful while mediation through productive behavior variable does not have a significant effect.
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